Refund and Return Policy

At GMO IT Solutions, we strive to provide the highest quality services to our clients. We are committed to customer satisfaction and transparency. Our refund and return policy is designed to ensure fairness and clarity in our business transactions.

Refund Eligibility

  1. Service Not Rendered: If for any reason we are unable to complete the agreed-upon work or service, you are eligible for a full refund. We understand the importance of trust and will ensure that you receive your money back promptly in such cases.

  2. Service Rendered: If the service or work has been completed as agreed upon in the contract, we are unable to offer a refund. Our team puts in dedicated effort and resources to deliver quality results, and once the work is completed, it is considered final.

How to Request a Refund

If you believe you are eligible for a refund under the conditions stated above, please follow these steps:

  1. Contact Us: Reach out to our customer service team within 14 days of the expected service completion date. You can contact us via email at support@gmoitsolutions.com

  2. Provide Details: Please provide your order number, the reason for the refund request, and any relevant documentation or proof that supports your claim.

  3. Review Process: Our team will review your request within 7 business days. If the request meets the eligibility criteria, we will process the refund and notify you via email.

Additional Information

  • Non-Refundable Services: Certain services that are explicitly marked as non-refundable at the time of purchase or service agreement will not be eligible for refunds under any circumstances.

  • Partial Refunds: In some cases, partial refunds may be issued at the discretion of GMO IT Solutions if only a portion of the service was rendered or if there were significant issues with the service provided.

  • Dispute Resolution: We encourage clients to communicate any issues or dissatisfaction with our services promptly. Our goal is to resolve any disputes amicably and to your satisfaction.

Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

Thank you for choosing GMO IT Solutions. We value your business and are dedicated to providing you with exceptional service.